Let’s take the
next step together.
If you need to discuss a loss or an existing claim, contact Veritas for the current notification process. Preparing an enquiry here does not register a claim.
Start here.
Your policy and the instructions from our team determine the claims process and notification requirements. These pointers will help you prepare for the conversation.
Contact Veritas
Explain that you need claims assistance. Ask how to notify the loss, which documents are required and whether any deadlines apply.
Have the essentials ready
Have your policy reference, contact details and a brief account of what happened, including the date and location where relevant.
Confirm your next steps
Follow the instructions provided by Veritas. Ask for an acknowledgement and the right contact for any follow-up.
Information you may be asked for
- Your policy number and the name of the policyholder.
- The date, location and a factual description of the incident.
- Relevant photographs, records, receipts or correspondence already available.
- Other documents requested for your particular claim type.
Questions about claims
Which type of claim can I ask about?
You can contact the team about any existing Veritas policy. Select the insurance category in the enquiry form, or choose “Not sure yet” if you need help identifying it.
Can I submit documents on this website?
No. This site does not accept uploads. Ask Veritas for the correct form and a secure way to provide supporting documents.
How long does a claim take?
Timing depends on the type of claim and the information required. Ask the team about your claim’s progress and when to expect the next update.
Does preparing an email notify my claim?
No. You must send the email yourself and confirm with Veritas that the required notification has been received. Your policy may specify a different process or deadlines.
A brief description
is enough to begin.
Use this enquiry to ask how to proceed. Veritas will need to confirm the appropriate process for your policy.